Skills & Competencies for Nurse Manager - Phone Triage
Nurse Manager - Phone Triage job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Nurse Manager - Phone Triage
Plans and implements the overall nursing policies, procedures, and services for a contact center.
JOB RESPONSIBILITIES for Nurse Manager - Phone Triage
Maintains nursing staff by recruiting, selecting, and training clinical staff. Ensures that nurses are current in competencies, assessments, licensure, certifications, and other annual training. May provide direct patient care and is responsible for evaluating patient health over the phone.
Nurse Manager - Phone Triage SALARY RANGE
BASE 50%
$122,073
TOTAL 50%
$130,981
Job Level
M02
Job Code
HC07000611
Education/Degree
Bachelor's Degree
Reports To
Top Management
Nurse Manager - Phone Triage Skills and Competencies List
9 general skills or competencies (Job family competencies) for Nurse Manager - Phone Triage
1
Job Family Competencies –
JCAHO
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the goals and objectives of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).
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Level 2 Behaviors
(Light Experience)
Documents standards deficiencies including healthcare systems vulnerabilities and risk points.
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Level 3 Behaviors
(Moderate Experience)
Communicates with clinical staff in identifying standards-based issues to improve healthcare compliance.
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Level 4 Behaviors
(Extensive Experience)
Directs the execution of corrective action plans for accreditation surveys, quality reviews, and state audits.
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Level 5 Behaviors
(Mastery)
Develops clinical practice guidelines to build a consistent approach to care and reduce risks of medical error.
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2
Job Family Competencies –
Case Management
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Cites the stages of case management and describes the processes involved.
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Level 2 Behaviors
(Light Experience)
Follows guidelines in processing clients' insurance to help them receive the most cost-effective care.
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Level 3 Behaviors
(Moderate Experience)
Liaises with clients' healthcare providers and personal support network to assess how they are progressing.
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Level 4 Behaviors
(Extensive Experience)
Facilitates performance audits to evaluate and optimize the effectiveness of the facility's case management program.
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Level 5 Behaviors
(Mastery)
Develops policies and procedures to guide relevant healthcare providers in the provision of case management services.
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3
Nurse Manager - Phone Triage
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Nurse Manager - Phone Triage
Proficiency Level - 4
5
Competency for -
Nurse Manager - Phone Triage
Proficiency Level - 5
12 soft skills or competencies (core competencies) for Nurse Manager - Phone Triage
1
Core Competencies –
Budgeting
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the concepts and principles of budgeting operations.
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Level 2 Behaviors
(Light Experience)
Gathers data from financial statements to help create budget plans and improve budgeting strategies.
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Level 3 Behaviors
(Moderate Experience)
Implements strategic operational efficiencies and techniques for conducting successful budgeting.
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Level 4 Behaviors
(Extensive Experience)
Determines system capabilities and needs to improve the process for financial budgeting.
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Level 5 Behaviors
(Mastery)
Develops financial models to support the strategic improvement of our budgeting processes.
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2
Core Competencies –
Quality Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the concept and process of quality management (QM).
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Level 2 Behaviors
(Light Experience)
Documents and updates quality management processes, performance measures, and quality improvement plans for periodic review.
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Level 3 Behaviors
(Moderate Experience)
Identifies systemic quality problems; suggests quality improvement initiatives.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs on quality policies and best practices.
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Level 5 Behaviors
(Mastery)
Establishes and updates the quality strategy to reflect and meet organization goals.
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3
Nurse Manager - Phone Triage
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Nurse Manager - Phone Triage
Proficiency Level - 4
5
Competency for -
Nurse Manager - Phone Triage
Proficiency Level - 5
Summary of Nurse Manager - Phone Triage skills and competencies
There are 0 hard skills for Nurse Manager - Phone Triage.
9 general skills for Nurse Manager - Phone Triage, JCAHO, Case Management, Patient Rights, etc.
12 soft skills for Nurse Manager - Phone Triage, Budgeting, Quality Management, Risk Management, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Nurse Manager - Phone Triage, he or she needs to be proficient in Budgeting, be proficient in Quality Management, and be proficient in Risk Management.
9 general skills for Nurse Manager - Phone Triage, JCAHO, Case Management, Patient Rights, etc.
12 soft skills for Nurse Manager - Phone Triage, Budgeting, Quality Management, Risk Management, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Nurse Manager - Phone Triage, he or she needs to be proficient in Budgeting, be proficient in Quality Management, and be proficient in Risk Management.
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